Terms of Service and Cancellation Policy

Terms of Service and Cancellation Policy

TERMS OF SERVICE AND CANCELLATION POLICY

If you have any questions that are not answered here, please feel free to e-mail us at admin@brazilianbeauty.com.au

 

CANCELLATION POLICY

Cancellation or Changing of an Appointment Time

At Believe in Beautiful, we strive to exceed your expectations. On occasions, you may need to change your appointment time or day and we will always respect this. To avoid any inconvenience, we kindly ask that you give a minimum of 12 hours’ notice so that another client has the opportunity to make an appointment.

 

payments

At Believe in Beautiful, we are responsible for providing professional, highly trained Therapists and Nurses at your appointment. We are ready to serve. A 20% deposit is required to secure all appointments over 30 minutes, and a $50 deposit is required to secure all medical appointments. All deposits are non-refundable.

We understand emergencies happen. If you need to cancel or reschedule your appointment, we kindly ask that you notify our clinics with more than 12 hours notice.

Cancellations with less than 12 hours notice: Your deposit will be forfeited.

Cancellations with more than 12 hours notice: Your deposit will be deducted from your next appointment.

20% Saturday surcharge on services applies in all Believe in Beautiful Clinics. Excludes medical, memberships, packages, cosmelan & tattooing.

 

Appointment Confirmation

Your appointment will be confirmed via a text message sent to your nominated mobile phone 48 hours prior to your appointment. We ask that you simply respond to this confirmation text to confirm you are planning to attend. If you do not confirm your appointment we are unable to guarantee your booking.

 

Running Late

Everyone runs late from time to time. On any such occasion, we will do everything possible to complete your treatment in the remaining time. Out of respect to clients following your appointment and our desire to run on time for all appointments, we may not be able to guarantee your full treatment time.

 

No Show

Should the unfortunate occasion occur that you do not arrive for your appointment and have not given the requested notice time of 12 hours, one of the following may be implemented:

 

  1. For treatments with a duration of 30 mins or more you will forfeit your deposit.
  2. For treatments with a duration of less than 30 mins, you will be charged 50% of the treatment price.
  3. You will be requested to pay a deposit when next booking an appointment.
  4. A treatment will be forfeited if your appointment included a pre-purchased treatment from a package.

 

AGE POLICY

IPL Hair Reduction & Feather Touch Brow Treatments

All clients receiving IPL Hair Reduction or Feather Touch Brow treatments must be 18+ years old or have a parent or guardian sign a consent form, and be present for the duration of their treatment.

Medical & Cosmetic Injection Treatments

All clients receiving Medical & Cosmetic Injection Treatments must strictly be 18+ years old.

 

All Other Treatments

Clients receiving any treatment not covered above must be 16+ years old. For hair reduction and removal treatments, we recommend clients come in once they are 18+ years old.

 

PAYMENT PROCESS & SECURITY

We accept MasterCard and Visa card payments and direct deposit. If you would like to pay via direct deposit, please select the ‘direct deposit’ payment method and you will be advised our bank account details upon completion of your order. Once we have confirmed that the payment has been credited to our bank account, we will dispatch your order. We use ‘eWAY’ as our payment gateway provider. Your credit card payment is processed via this independent company. eWAY is now widely recognised as Australia’s leading payment gateway. eWAY is Payment Card Industry Data Security Standard (PCI DSS) compliant. The PCI DSS, a set of comprehensive requirements for enhancing payment data security, was developed by the founding payment brands of the PCI Security Standards Council, including American Express, JCB, Mastercard and Visa, to encourage the broad adoption of consistent data security measures around the world. You can learn more about eWAY on their website http://www.eway.com.au

 

PRICES

All prices include GST (Goods & Services Tax 10%) unless specified otherwise. All prices are in Australian Dollars. Please note the minimum purchase is $20.

20% Saturday surcharge on services applies in all Believe in Beautiful Clinics. Excludes medical, memberships, packages, cosmelan & tattooing.

 

 

UNSUBSCRIBE

Although we don’t have a landing page, you can manually unsubscribe via your guest profile in the webstore. All you need to do is log in to your profile from the  Book Now page, head to your profile, click the edit button, then edit your preferences and save.

 

RETURNS & REFUND POLICY

Products

If for any reason, you are not satisfied with your purchase, simply return the product within 30 days of purchase and we will gladly provide you with a refund or exchange. Please e-mail us within 14 days of receiving the item so that we can arrange a refund or exchange. All goods must be returned. Return postage is the responsibility of the sender.

 

Services

Refunds are not available for change of mind. Series packages are non-refundable and non-transferable.

 

Gift Vouchers

Gift vouchers for redemption at any Believe in Beautiful location may be purchased by choosing the “Purchase a Gift Voucher” option on the Website. Choose from one of the voucher values suggested or enter the dollar amount to suit your requirements. Believe in Beautiful gift vouchers come in an envelope within the actual shipping package and may be shipped directly to a third party recipient as a gift if that is your intention. Gift Vouchers are valid for a 3 year period from the date of purchase, are non-refundable or redeemable for cash.

 

PRODUCT IMAGES

Please be aware that product images may vary depending on your computer settings and therefore may not give a true depiction of what the product actually looks like. Please bear this in mind when making your purchase.

 

SHIPPING INFORMATION

Orders received before Monday to Friday are dispatched with 24 hours. Orders received after on weekends or public holidays will be shipped the next business day. If any delays are experience in processing your order you will be contacted by email or phone. Delivery times quoted are approximate and should be used as a guide only.

 Customers located outside the next day delivery network or in regional Australia should allow an additional 1-3 days for delivery. A signature is required on delivery to a residential or business address. If nominating a business address please ensure you include the business or company name in the address field. Customers are required to pay a re-delivery fee if parcels are returned to Believe in Beautiful due to insufficient delivery address details. Authority to leave without a signature If your parcel is being delivered to your home address you can authorise for it to be left without a signature. Please request this service in the comments box during the checkout process and provide clear instructions on where you would like the parcel left. Believe in Beautiful and its freight handling agents will not be held liable for lost or stolen goods.